Hawaiian Airlines touts on-time performance

Hawaiian Airlines extended its streak as the nation’s #1 on-time airline to a sixth consecutive year in 2009, according to today’s release of the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report for December and year-end.

Hawaiian’s on-time performance for all of 2009 averaged 92.1 percent highlighted by its leading the industry in each month for the entire year (Hawaiian ranked #1 in December at 87.0 percent). Hawaiian has led the nation’s carriers in on-time performance every year since 2004 and during that span has earned the #1 ranking in 63 out of a possible 72 months.

“The employees of Hawaiian Airlines know what customers care about most is arriving on time, and for the last six years, no one’s been better at this than Hawaiian Airlines,” said Mark Dunkerley, Hawaiian’s president and CEO.

Hawaiian also finished 2009 as the nation’s top-ranked carrier for fewest flight cancellations based on data reported monthly by DOT. Hawaiian averaged an industry-best 0.2 percent for flight cancellations in 2009, and either led all carriers or tied for the top spot in nine of the 12 months. In December, Hawaiian was nearly perfect at finishing #1 with only two cancellations out of 5,833 total flights.

Hawaiian earned the second-highest overall score for baggage handling in 2009 averaging 1.90 mishandled baggage reports for every 1,000 passengers served during the year. In December, Hawaiian recorded the industry’s top score with 1.66 mishandled baggage reports per 1,000 passengers.

Hawaiian also ranked second overall nationally in fewest oversales for 2009, reporting only 22 involuntary denied boardings out of more than 8.3 million passengers served during the year.

Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii. The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online.

Leave a Reply

Your email address will not be published. Required fields are marked *