Hawaiian Airlines extended its streak as the nationâ€™s #1 on-time airline to a sixthÂ consecutive year in 2009, according to todayâ€™s release of the U.S. Department of Transportationâ€™s (DOT)Â Air Travel Consumer Report for December and year-end.
Hawaiianâ€™s on-time performance for all of 2009 averaged 92.1 percent highlighted by its leadingÂ the industry in each month for the entire year (Hawaiian ranked #1 in December at 87.0 percent). HawaiianÂ has led the nationâ€™s carriers in on-time performance every year since 2004 and during that span has earnedÂ the #1 ranking in 63 out of a possible 72 months.
â€œThe employees of Hawaiian Airlines know what customers care about most is arriving on time,Â and for the last six years, no oneâ€™s been better at this than Hawaiian Airlines,â€ said Mark Dunkerley,Â Hawaiianâ€™s president and CEO.
Hawaiian also finished 2009 as the nationâ€™s top-ranked carrier for fewest flight cancellations basedÂ on data reported monthly by DOT. Hawaiian averaged an industry-best 0.2 percent for flight cancellationsÂ in 2009, and either led all carriers or tied for the top spot in nine of the 12 months. In December, HawaiianÂ was nearly perfect at finishing #1 with only two cancellations out of 5,833 total flights.
Hawaiian earned the second-highest overall score for baggage handling in 2009 averaging 1.90Â mishandled baggage reports for every 1,000 passengers served during the year. In December, HawaiianÂ recorded the industryâ€™s top score with 1.66 mishandled baggage reports per 1,000 passengers.
Hawaiian also ranked second overall nationally in fewest oversales for 2009, reporting only 22Â involuntary denied boardings out of more than 8.3 million passengers served during the year.
Hawaiian is the nationâ€™s largest provider of air service to Hawaii from the Western U.S., as well asÂ the leading carrier for interisland service between the islands of Hawaii.Â The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and isÂ available online.