Hawaiian Airlines touts on-time performance
Hawaiian Airlines extended its streak as the nationÃ¢â‚¬â„¢s #1 on-time airline to a sixthÃ‚Â consecutive year in 2009, according to todayÃ¢â‚¬â„¢s release of the U.S. Department of TransportationÃ¢â‚¬â„¢s (DOT)Ã‚Â Air Travel Consumer Report for December and year-end.
HawaiianÃ¢â‚¬â„¢s on-time performance for all of 2009 averaged 92.1 percent highlighted by its leadingÃ‚Â the industry in each month for the entire year (Hawaiian ranked #1 in December at 87.0 percent). HawaiianÃ‚Â has led the nationÃ¢â‚¬â„¢s carriers in on-time performance every year since 2004 and during that span has earnedÃ‚Â the #1 ranking in 63 out of a possible 72 months.
Ã¢â‚¬Å“The employees of Hawaiian Airlines know what customers care about most is arriving on time,Ã‚Â and for the last six years, no oneÃ¢â‚¬â„¢s been better at this than Hawaiian Airlines,Ã¢â‚¬Â said Mark Dunkerley,Ã‚Â HawaiianÃ¢â‚¬â„¢s president and CEO.
Hawaiian also finished 2009 as the nationÃ¢â‚¬â„¢s top-ranked carrier for fewest flight cancellations basedÃ‚Â on data reported monthly by DOT. Hawaiian averaged an industry-best 0.2 percent for flight cancellationsÃ‚Â in 2009, and either led all carriers or tied for the top spot in nine of the 12 months. In December, HawaiianÃ‚Â was nearly perfect at finishing #1 with only two cancellations out of 5,833 total flights.
Hawaiian earned the second-highest overall score for baggage handling in 2009 averaging 1.90Ã‚Â mishandled baggage reports for every 1,000 passengers served during the year. In December, HawaiianÃ‚Â recorded the industryÃ¢â‚¬â„¢s top score with 1.66 mishandled baggage reports per 1,000 passengers.
Hawaiian also ranked second overall nationally in fewest oversales for 2009, reporting only 22Ã‚Â involuntary denied boardings out of more than 8.3 million passengers served during the year.
Hawaiian is the nationÃ¢â‚¬â„¢s largest provider of air service to Hawaii from the Western U.S., as well asÃ‚Â the leading carrier for interisland service between the islands of Hawaii.Ã‚Â The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and isÃ‚Â available online.