At hawaiistar.com, we want you to be fully satisfied with every purchase. If you are not completely happy with your order, please contact us within 30 days of receiving your shipment.
To be eligible for a return, items must be unused and in original condition with tags still attached. All returns must be accompanied by a copy of your original order confirmation email and invoice.
For refunds on defective or damaged products, please send us photos detailing the issue so we can process your return promptly. We will cover return shipping costs for defective merchandise.
For returns or exchanges due to sizing, change of mind, or other issues, customers are responsible for return shipping fees.
Once your return is received at our warehouse, allow 1-2 weeks for inspection and processing. Approved refunds will be issued to your original payment method.
Sale items, personalized products, and gift cards are final sale and cannot be returned or exchanged. Perishable, custom-made, or hazardous items also cannot be returned.
Exchanges can be made if requested within 30 days. To exchange an item, please return the original and once approved, place a new order for the replacement item.
For returns from EU countries, you have 14 days from receiving your order to cancel for any reason under the EU’s cooling off period.
If you have any questions about our returns process, please contact our customer service team at [email protected]. We are here to help!